Contact Information

How can we help?

For help with a PHLUR order, product information, fragrance guidance, returns, or delivery questions, contact Customer Service at support@phlur.com. The published support schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding holidays, and the team aims to reply within two business days.

Information to include

When asking about an order, include the order number, the email address used at checkout, and a short description of the issue. For a damaged, missing, or incorrect item, include clear photographs of the package and item so the team can review the shipment. Do not send passwords or complete payment-card details in a support message.

Before sending a return

Please contact Customer Service and wait for return instructions before mailing merchandise. Products bought from another retailer must be handled through that retailer and cannot be returned through this storefront.